Shipping Information:

We usually ship within 2-3 business days of receipt of your order. For domestic customers, USPS First Class Mail should arrive between 3 to 7 days. For orders with 4 items or more, they are shipped via USPS Priority Mail and should arrive within 2 to 4 days.

International Standard Shipping:

All standard international orders are sent using the FEDEX FIMS (Fedex international Mail Service).

This method is slightly different from the classic shipping methods and can only be tracked via a specific site. 

All international packages are sent to the international distribution center for scanning then distributed to the destination country. The local postal service will deliver the goods once the package is cleared through the local customs. The total shipping time for standard shipping will take approximately 2~3 weeks.

Please use this LINK to track your package Or Most of the countries packages can be tracked on there local post office website once package reached to destination country.

The tracking number is provided  to you by our customer service email: customer@skindeva.com once the shipping label is created.

Please note that it will take approximately 3 to 5 business days for the package to arrive at Fedex International Distribution Center. The tracking information will not update until the package is received and scanned.

Shipping Issues:

Insufficient or incorrect shipping address such as street address, city, state/province, ZIP or postal code will not be refunded. If parcel is returned the parcel will be sent to the correct address provided. Shipping charges will not be refunded.

All packages are giving tracking numbers (this can be retrieved in your store accounts order history). If a package is marked as delivered and the package is not received a store credit will be applied and a refund will not be issued. Furthermore, US Postal Inspectors will be contacted on your behalf for any stolen packages.

FEDEX Shipping:

If you choose FEDEX Shipping then usually we ship within 24 hours of all the FEDEX order and it takes 3-5 business days to Deliver the order on your door. You will receive tracking confirmation within 24 hours so you can keep track of your package.

Shipping Saving TIP: Choose 2 or more item and select FEDEX Priority shipping option, Fast shipping with less shipping cost !!!

 

Refunds, Returns, and Restrictions:

We offer a 30-day return policy with full refund. Restrictions apply, please see below.

Please submit a return request via our website or email us directly at customer@skindeva.com

  • Returns must be made within 30 days of receipt of order.
  • Products must be unused and in good condition with all packaging attached.
  • Returns are accepted if there is a result of a manufacturing defect or shipping error.
  • Orders that we suspect to be fraudulent or products that have been tampered with will not be refunded.
  • Return shipping and handling costs and other charges are non-refundable.
  • All return shipping charges must be prepaid. We cannot accept COD deliveries.
  • It is recommended that you use USPS or Insured Parcel Post for your return.
  • Keep the Return Tracking Number for your return package to monitor delivery status.
  • You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
  • Orders that appear to be shipped to a freight forwarding company for reshipment and damaged are not refunded or replaced.
  • Insufficient or incorrect shipping address such as street address, city, state/province, ZIP or postal code will not be refunded. If parcel is returned the parcel will be sent to the correct address provided.
  • International packages marked “not claimed” or “insufficient/incorrect address” will be refunded when received minus shipping costs that were charged.
  • We reserve the right to cancel or not accept any order that we suspect to have been placed as a result of fraudulent activity.
  • We further reserve the right to cancel or not accept subsequent orders from customers with a previous fraudulent order history.